Whitelisting emails


What is whitelisting?

Many email clients have built-in tools to filter out unwanted spam emails. However, the methods of detecting spam are not perfect, meaning that sometimes emails you actually want to see are flagged and blocked.

Whitelisting is the way to prevent this from happening by marking a specific email sender as safe to receive messages from. Each of the major email clients has a different way to set this up.

Why is it important that you whitelist our emails?

CULTIVATE! sends out emails from time to time keeping you in the loop on upcoming workshops or webinars, and occasionally sharing resources we’ve found particularly useful. We won't fill up your inbox every day, but when we do send out an announcement or free material, you don't want to miss it. 

How to whitelist our emails on various email clients.

We'll be going over Gmail, Apple Mail, Yahoo! Mail, Outlook, and Outlook.com, so just scroll down to the one you use. If you're on another email client, simply Google its name + "whitelisting" and you should find instructions.


The Gmail inbox is split into three tabs: Primary, Social, and Promotions. If you're like most people, you tend to check Primary and ignore the others. However, if you want emails from a certain sender to go directly to your primary inbox, there's an easy two-step process to ensure that.

1. In your inbox, locate an email from howdy@cultivatecollaborative.org (e.g. your welcome mail).

2. Drag this email to the “primary” tab of your inbox. An alert will appear at the top of your inbox asking whether to do this for future emails from CULTIVATE!. Simply click "Yes" and future CULTIVATE! messages will go to your primary inbox, where they will be easily visible.

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Apple Mail

With Apple Mail (both the OSX and mobile versions), you can whitelist a sender by adding them to your contacts.

Instead of doing this manually, you can wait until you receive an email from CULTIVATE!, then right-click on the sender address and click "Add to Contacts":

Once a sender is in your contacts, their emails won't get flagged in the future.

Yahoo! Mail

Adding contacts is also the way to whitelist in Yahoo! Mail.

To do so, open an email from CULTIVATE! and click the "+" symbol next to the sender name. Selecting this will trigger an "Add to contacts" pop-up; simply click Save and you're done.


With the Outlook program, you can add @cultivatecollaborative.org to your contact list.

To do so, open an email from CULTIVATE! and click on the sender name, then click on the name tag icon, this will trigger a pop-up, simply click Save and you're done.

This will ensure that communications from CULTIVATE! staff won't be sorted into your junk folder.


The browser-based version of Outlook, Outloook.com (also known as Hotmail) is slightly different in appearance and function than the program.

To do so, open an email from CULTIVATE! and click on the sender name, then click on the “...” button, and select "Add to contacts". This will trigger a pop-up; simply click Save and you're done.